Practice Information

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Practice Address
Elsternwick - 289 Kooyong Road, VIC  3185

Hawthorn - 168 Auburn Road, VIC 3122

T: 1300 NESTFC (1300 637 832)

F: 9528 5883 (E) 9818 1506 (H)

Email: info@nestfc.com.au
There is ample parking and wheelchair access at both clinics. 

Practice Hours – by Appointment at Elsternwick 
Monday to Friday: 8.30am to 6.00pm
Saturday: 9am – 1.00pm

Closed Sundays and public holidays 

Practice Hours - by Appointment at Hawthorn

Monday to Friday: 9.30am to 5.00pm

Closed weekends and public holidays 

Closest Emergency Departments are
Cabrini Hospital – 183 Wattletree Road, Malvern - T: 9508 1222
Monash Medical Centre - 246 Clayton Road Clayton - T: 9594 6666
Sandringham Hospital - 193 Bluff Rd Sandringham VIC 3191 - T: 9076 1000
Alfred Hospital – Commercial Road, Prahran - T:  9076 2000

After Hours Home Visits
Please call National Home Doctor Service on 13 74 25.
If you have a valid Medicare card, you will be bulk billed for the home visit.

General Practitioners

Dr Cassandra Kenna (currently on maternity leave) 

Dr Scott Parsons

Dr Alison Richards

Dr Tina Sutton

Dr Dimity Williams

Dr Carrie Kausman 

Dr Yael Gold 

Dr Claire Toohey

Dr Miriam Woodgate

Dr Lucilla Knight 

Dr Olivia Dorman (currently on maternity leave) 

General Practice Fees (From January 23, 2017)
We are a private billing clinic (out of pocket expenses will be incurred). Full payment is expected at the time of the visit.  Credit card and EFTPOS facilities are available.

Monday to Friday
Item 23 (Standard Consultation 10-15 minutes) $90.00
Item 36 (Long Consultation 20-30 minutes) - $180.00
Item 44 (Prolonged Consultation 30 minutes or more) - $250.00

Practice Nurse consultation fee $15.00

Saturday
Item 23 (Standard Consultation 10-15 minutes) $100.00
Item 36 (Long Consultation 20-30 minutes) - $200.00
Item 44 (Prolonged Consultation 30 minutes or more) - $250.00

Out of Pocket Costs
The Doctor or staff will advise if other costs may arise from you consultation or treatment (eg. Investigations or specialist fees).

Communication Policy
Our Practice communicates via phone calls and emails. If you phone the clinic to speak to a Doctor a message will be taken by one of our reception staff and passed on to the Doctor if the Doctor is unavailable to speak to at the time of your call. The Doctor will call back either in a break or after their session is complete.
Please understand that in many instances, the doctor or nurse will be unable to provide advice over the phone. NEST Family Wellness Clinic is very conscious of the risk of providing incorrect advice over the phone, and wherever possible, patients are encouraged to attend the clinic in person. 
If you email the clinic, one of our reception staff will contact you as soon as possible, advising you of how your email is being handled. Usually, the emails are forwarded to the specific practitioner and a response is made as soon as possible.


Follow Up of Test Results
Unless previously organised by your Doctor, patients are required to make an appointment for results of investigations. If your results come back and they require an earlier appointment, you will be advised by the Practice Nurse or Doctor. Results will not be given to you over the phone by reception staff. 

Feedback and Complaints
We are always open to receive any feedback about any of our services. If there are any matters you wish to raise with the practice, you may write to the Practice Manager. If you need to take matters further, you may contact the Health Services Commissioner, Level 26, 570 Bourke Street, Melbourne  Vic  3000. T:  8601 5200, F:  8601 5219.

Services Available at the Clinic are
Childhood Immunisations, Psychology, Psychiatry, General Practice, Obstetrics, Paediatrics

Patient Health Information Management
NEST collects and holds personal information about you. This information is collected so that we may properly assess, diagnose, treat and be pro-active in your healthcare needs. All members of the professional team involved in your care will have access to your personal information. This means we may use and disclose the information you provide in the following ways:
• Disclosure to others involved in your healthcare, including treating doctors, pathology services, radiology services and other specialists outside this medical practice. This may occur through referral to other doctors or for medical tests and in the results returned to us following these referrals
• Disclosure to enable recording on medical registers. For example: the Diabetes Register or the Pap Test Register
• Administrative purposes in running our medical practice, including our insurer or medical indemnity provider, and quality assurance and accreditation bodies
• Billing purposes, including providing information to your health insurance fund, the Health Insurance Commission (Medicare) and other organisations responsible for the financial aspects of your care
• Assisting with training and education of other health professionals

In most cases we will obtain the information directly from you or your treating doctors.

Access will be provided in accordance with our Access Policy. If you require access to your personal information please discuss this with your doctor.

Interpreter Service
We are able to use the Telephone Interpreter Service to assist our patients who speak a language other than English.

Transfer of patient health records to another practice
For medico-legal reasons we are not able to send your original medical record to another practice. Upon receipt of a formal request for transfer to another Doctor, we will prepare and send a concise health summary along with copies of any relevant results and documents. Transfer fees may apply for this service.