The Coronavirus situation and information is evolving rapidly and we are evaluating our precautionary measures and processes along with the latest advice.
Update April 30th 2020
To all our patients, there is lots of change happening right now, but we want to assure you that NEST is still here to support you and your family.
Our services are still operational, albeit in a slightly different way to normal.
The ‘stay at home’ messages are valid and important, but health care is an essential service and now more than ever, it is important to take care of your physical and mental health!
Like you, we are adapting to the change every day and are trying to ensure our services are available in both a telehealth and face to face model so that everyone gets the care they need at this time.
We are enforcing strict screening and infection control measures (in line with the latest government health advice) to ensure that our patients have access to the care they need whilst reducing the risk to our staff and other patients.
NEST General Practice:
Our GPs are offering telehealth/telephone appointments in the first instance. These can be booked online (via HotDoc) or by calling reception (1300 637 832). During your Telehealth consultation, your GP may deem it appropriate to arrange for an ‘in-person’ consultation, which enables a physical examination (and we have allowed time in our GPs schedules for these face to face examinations).
At the approximate time of your scheduled telehealth appointment, you will be called by your GP. Please keep your phone charged and on you at this time.
We are still happy to consult new patients. These will be done as telehealth initially (as outlined above).
Please note that patients with respiratory symptoms (cough, sore throat, runny nose) or fever – all initial consultations will still be over the phone.
If your GP feels you need an in-person consultation – the below guidelines will need to be followed.
Do not enter the clinic if you have…
Respiratory symptoms (sore throat, runny nose or cough)
Fever (temperature greater than 37.5 C)
Based on your initial Telehealth consultation your doctor will determine one of the following…
- You have a mild viral illness that does not require examination;
- You have a severe illness than requires immediate referral to hospital;
- You have described symptoms that warrants your GP conducting a physical respiratory examination and/or testing for Coronavirus.
We have set up an area outside of the clinic where this physical exam (and/or testing) will be conducted. And your GP will be wearing personal protective equipment (PPE).
**If attending the clinic for a face to face appointment, please do not bring any additional family members so as to reduce the number of people in the clinic.
From 6 April, 2020, it is a legislative requirement that the new Telehealth services be bulk billed for Commonwealth concession card holders, pregnant women, parents of infants less than 12 months of age, people over the age of 70 years, children under 16 years old and patients who are more vulnerable to COVID-19 (ie being treated for a chronic health condition).
**If you are uncertain of your eligibility please discuss this with your GP at the time of your consultation.
All other Telehealth consultations will be privately billed at our usual fees and sent to Medicare. You will need to provide your credit card details over the phone in order for us to bill you. If there is a follow on “in-person” consultation as a result of the initial Telehealth consultation, you will only be billed for the “in-person” consultation and not the Telehealth consultation.
Repeat scripts & referrals:
You may have noticed that we are now offering this service online through HotDoc. Our patients can request repeat scripts and referrals (for a $25 fee) which can be collected at the clinic or faxed to your chosen chemist or specialist rooms.
**Please note the terms and conditions
NEST Nursing & Immunisation:
Our Practice Nurses are available for consultations and immunisations as normal. It is especially important at this time to keep up to date with scheduled vaccinations. We have the quadrivalent flu vaccination available too.
Please book your consultation online or call reception.
We ask that patients remain in the car when they arrive for their vaccination and we will advise you when the nurse is ready to see you. That way, you are reducing the amount of time spent in the clinic.
**For safety reasons, patients must remain at the clinic for 15 minutes after any vaccination. Should you wish to wait outside, this is fine but you must be visible to NEST staff.
NEST Psychology & Psychiatry
This is an incredibly challenging time for everyone and can lead to an increase of anxiety and depression. Our team of psychiatrists and psychologists are still here for you and encourage you to continue your therapy with them (either face to face or via telehealth) as now more than ever it is important to keep a check on our mental health. Some of our clinicians have moved solely to a telehealth system and our reception team will be in touch with you to advise you of this. Otherwise please continue to attend your appointments in the clinic.
And if you have a loved one in need of additional support at this time, please call us to discuss appointments with our team.
Nutrition & Dietetics:
NEST’s Family and Paediatric Dietitian and Lactation Consultant, Nicole Bando, is still available for face to face consultations, home consultations or telehealth consultations.
Nicole has some great ideas about how to keep up healthy eating habits for you and the kids whilst staying at home.
Please call NEST reception to make appointments with Nicole.
NEST’s Physiotherapist Genia Barmakov, is still available for face to face consultations. however if you are self-isolating at home, Genia can offer telehealth consultations too! Rest assured there is still plenty that can be achieved over the phone or a video chat with your physio.
Genia is an expert musculoskeletal and pelvic floor physio and can offer you advice, exercises and products to men and women through this time. If you are pregnant or post-natal and want or need guidance on how to manage or return to exercise, pelvic instability and/or pain, pelvic floor concerns pre or post-natally, please call reception to make an appointment with Genia.
Nicole Bando, APD and Lactation Consultant is available for face to face consultations, home consultations or telehealth consultations.
Please reach out if you need help with breast feeding or bottle feeding your baby. Being isolated from friends and family with a small baby can be very hard, but rest assured that Nicole is here for you if you need hguodance or assistance with any feeding problem or query.
Chinese Medicine & Acupuncture:
NEST’S Integrative Chinese Medicine Practitioner and Acupuncturist, Mandi Azoulay is still offering appointments at the clinic and also phone consultations for her patients. Mandi dispenses supplements and herbs to support your immune systems, not only through the current pandemic, but also through all the winter germs. Appointments with Mandi can be made online via HotDoc or via our reception team.
During this time, many normal routines have dramatically changed, including regular check ups with Maternal & Child Health Nurses. This can often be stressful and anxiety provoking for many parents.
NEST's, Dr Danielle Freeman is a neonatal paediatrician treating bubs (from 0 to 12 months of age) and mums to be (prenatally) to treat and look after many different concerns/conditions.N
Dani is available for face to face and telehealth appointments (when preferred or needed) at NEST Elsternwick.
If you have any further queries please contact the Coronavirus Hotline number (provided by nurse-on-call) - 1800 675 398.
And refer to the latest information at - https://www2.health.vic.gov.au/about/news-and-events/healthalerts/2019-Coronavirus-disease--COVID-19#
The COVID testing centres are located here:
Ten ways to reduce your risk of coronavirus:
- Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
- Try not to touch your eyes, nose or mouth.
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
- Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
- Phone your GP first if you need medical attention. They will tell you what to do.
- Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
- Don't wear a face mask if you are well.
- Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
- Get the flu shot (available April).
- Shaking hands is optional!