Practice Information
Practice Address
289 Kooyong Road,
Elsternwick VIC 3185
T: 9528 5882
F: 9528 5883
Email: info@nestfc.com.au
There is ample parking and wheelchair access at our clinic
Practice Hours & Appointments
Practice Hours – by Appointment
Monday to Friday: 8.30am to 6.00pm
Saturday: 9.00am – 1.00pm
Public Holidays: 9.00am-1.00pm
Sundays: 9.00am-1.00pm
Closest Emergency Departments
183 Wattletree Road, Malvern - T: 9508 1222
246 Clayton Road Clayton - T: 9594 6666
193 Bluff Rd Sandringham VIC 3191 - T: 9076 1000
Commercial Road, Prahran - T: 9076 2000
490 South Road Moorabbin - T: 9567 9000
After Hours Home Visits
Please call National Home Doctor Service on 13 74 25.
If you have a valid Medicare card, you will be bulk billed for the home visit.
Communication Policy
Our Practice communicates via phone calls, emails and SMS. If you phone the clinic to speak to a dcotor or Allied Health clinician a message will be taken by one of our reception staff and passed on to them if they are not available to speak to at the time of your call. They will call back either in a break or after their session is complete if possible to do so.
Please understand that in many instances, the doctor or nurse will be unable to provide advice over the phone. NEST Family Clinic is very conscious of the risk of providing incorrect advice over the phone, and wherever possible, patients are encouraged to attend the clinic in person.
If you email the clinic, one of our reception staff will contact you as soon as possible, advising you of how your email is being handled. Usually, the emails are forwarded to the specific practitioner and a response is made as soon as possible.
Out of Pocket Costs
Procedures such as iron infusions, IUD insertion and wound care will occur additional out of pocket costs. Please discuss this with your treating medical practitioner or reception
If an account needs to be rendered because it is not paid on the day of an appointment an administration fee of $10.00 is added to your account for every day the account is outstanding.
General Practice Fees
(From October 1st 2024)
(From October 1st 2024)
We are a private billing clinic (out of pocket expenses will be incurred). Full payment is expected at the time of the visit. Credit card and EFTPOS facilities are available.
A surcharge will apply for credit card and debit card payments.
Visa and Mastercard Credit cards = 1.3% surcharge
Visa and Mastercard Debit cards = 0.7% surcharge
EFT = 0.2% surcharge
MONDAY TO FRIDAY
| Appointment type | Fee | Medicare Rebate | Gap |
|---|---|---|---|
| Standard Consultation | $110 | $42.85 | $67.15 |
| Long Consultation | $220 | $82.90 | $137.10 |
| Prolonged Consultation | $330 | $122.15 | $207.85 |
| Mental Health Care Plan | $240 or $330 | $103.70 or $152.80 | $136.60 or $177.20 |
SATURDAY (Until 1pm)
| Appointment type | Fee | Medicare Rebate | Gap |
|---|---|---|---|
| Standard Consultation | $122 | $42.85 | $79.15 |
| Long Consultation | $244 | $82.90 | $161.10 |
| Prolonged Consultation | $366 | $122.15 | $243.85 |
| Mental Health Care Plan | $264 or $384 | $103.70 or $152.80 | $160.30 or $231.20 |
PUBLIC HOLIDAYS, SATURDAYS (After 1pm) AND SUNDAYS
| Appointment type | Fee | Medicare Rebate | Gap |
|---|---|---|---|
| Standard Consultation | $144 | $55.80 | $88.20 |
| Long Consultation | $275 | $95.70 | $179.30 |
| Prolonged Consultation | $400 | $134.20 | $265.80 |
| Mental Health Care Plan | $295 or $420 | $103.70 or $152.80 | $191.30 or $267.20 |
Follow Up of Test Results
Once you have completed your tests, please allow 7 days for these to be returned to the clinic.
The best way to obtain your results is to make an appointment with your doctor.
However, you may:
1. Receive an SMS advising the results are ‘normal.’
2. Receive an SMS advising the results are in and your doctor would like you to book a ‘non-urgent appointment.’
3. Call the nurse during the nurse results hour.
4. Receive a phone call from the nurse.
Please note that depending on the outcome of your test results, your GP may require you to attend appointment and these results cannot be given over the phone.
• It is always important to actively follow up your pathology results. Never assume that if you have not heard from us that your results are completely normal.
• If your results are normal but you are still experiencing symptoms or would like to discuss anything else, please make an appointment with your doctor.
Practice Nurse results hours:
- Mondays & Tuesdays - 1.30pm-2.30pm
- Wednesdays, Thursdays, and Fridays - 2pm – 3pm
We ask that you please call during these hours only to follow up on any test results.
Feedback and Complaints
We are always open to receive any feedback about any of our services. If there are any matters you wish to raise with the practice, you may write to the Operations Manager - Attn: Clare Chisholm or to the GP Practice Manager - Attn: Nasra Hussein (info@nestfc.com.au).
If you need to take matters further, you may contact the Health Services Commissioner, Level 26, 570 Bourke Street, Melbourne Vic 3000. T: 1300 582 113 or www.hcc.vic.gov.au
Services Available at the Clinic
Childhood Immunisations, Psychology, Psychiatry, General Practice, Obstetrics, Paediatrics, Physiotherapy, Acupuncture and Nutrition & Dietetics
Interpreter Service
We are able to use the Telephone Interpreter Service to assist our patients who speak a language other than English.
Transfer of patient health records to another practice
For medico-legal reasons we are not able to send your original medical record to another practice.
Upon receipt of a formal signed request for transfer to another Doctor, we will prepare and send a concise health summary along with copies of any relevant results and documents.
The cost to transfer your medical record is $30. For two or more people in a family, the fee is $25 per person. Please note that we require signed consent by all adults.
Once paid, we will endeavour to have your record transferred within 7 business days.
Patient Health Information Management
NEST collects and holds personal information about you. This information is collected so that we may properly assess, diagnose, treat and be proactive in your healthcare needs. All members of the professional team involved in your care will have access to your personal information. This means we may use and disclose the information you provide in the following ways:
- Disclosure to others involved in your healthcare, including treating doctors, pathology services, radiology services and other specialists outside this medical practice. This may occur through referral to other doctors or for medical tests and in the results returned to us following these referrals
- Disclosure to enable recording on medical registers. For example: the Diabetes Register or the National Cancer Screening Register
- Administrative purposes in running our medical practice, including our insurer or medical indemnity provider, and quality assurance and accreditation bodies
- Billing purposes, including providing information to your health insurance fund, the Health Insurance Commission (Medicare) and other organisations responsible for the financial aspects of your care
- Assisting with training and education of other health professionals
In most cases we will obtain the information directly from you or your treating doctors.
Access will be provided in accordance with our Access Policy. If you require access to your personal information please discuss this with your doctor.
